Specialty Medications
We assist patients and physicians in navigating the complicated and changing landscape of specialty medications.
When you receive a prescription for a specialty medication, our pharmacists help you through the maze of questions you may have.
Consultations
While written information is provided about the medication and the way to use it, our pharmacists can make it much easier to understand. Usually while we are checking with your insurance company, one of our staff will call you and explain how the process of getting your medication works. At that time, you may also speak with a pharmacist. They will talk to you about how your specialty medication works, how to administer the medication, what to watch for in terms of potential reactions, what to do if you have a reaction, and answer any questions you may have.
Following is a list of the medications we provide and links to their pages. New medications are introduced and added, so be sure to ask if you do not see your specific prescription item.
Infectious Disease
Hepatitis B & C
PrEP
Asthma / Allergy
Gastroenterology
GI, Crohn's Disease, and Ulcerative Colitis
IBS
What if you are unable to fill my prescription?
Even if we are unable to fill your prescription because of manufacturer or insurance restrictions, we will be sure to forward all of our work and the information to the proper outlet, so you are sure to receive your medication.
Frequently Asked Questions
Specialty Pharmacies provide medications used to treat rare or complex health problems. Evergreen Pharmacy will help to navigate the vast territory of complex specialty medications by working with your insurance company, getting prior authorization, dispensing and processing payment for medications for patients.
Specialty medications are usually higher cost products that treat chronic or rare diseases. They are often injected, but many are taken orally or inhaled. They are more complicated to store, administer or take, and require more monitoring than more traditional medications which means both the physician and other health care providers will supervise and monitor their effectiveness and overall therapy.
Many specialty medications require permission from your insurance company to fill them. This is known as Prior Authorization. When we receive the order from your physician, we start the process which assists the physician in answering the questions the insurance company has to make a determination. The length of time for this process varies depending on the insurance company. Sometimes we receive the authorization within a couple of days, and sometimes it may take weeks. It all depends on the insurance company. We keep you informed along the way and are available for questions any time.
Our pharmacists are available to meet with you at our office to demonstrate how to use self-injection devices. We have mock devices for many of the medications we handle so you can see exactly how it works. In addition, there are many resources online and in writing that show the proper methods of doing the injections.
This varies with each insurance company and plan. We let you know before we fill your medication exactly what the copays and other out of pocket costs will be.
We will let you know when your medication is ready and arrange with you a convenient day and time for us to deliver your medication. There is no charge for the delivery, we just ask that you are there to sign for the delivery.
We will track your medication, and a week or so before you are due for a refill, we will call you and let you know it is time for the refill. At that time, we will arrange for your delivery. Each month, we will track the time for your fills. We will also contact your physician when the order needs renewing. This way, you will always have your specialty medication when you need it.
You can call us and speak with a pharmacist, but you should call your physician to discuss the issue. If your reaction is severe, you should go to the emergency room or call 911.